---
title: Account is Disabled Temporarily
description: "Learn how to resolve the \"Account is Disabled Temporarily\" login error and reset your password quickly and securely."
---
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# Account is Disabled Temporarily
## If you encounter the error message “The account sign-in was incorrect or your account is disabled temporarily” during login, it typically indicates an incorrect email or password entry.
### Why This Happens
You are allowed up to **60 login attempts**. If all attempts fail (e.g., due to incorrect credentials), your account will be **temporarily disabled for 10 minutes**. After that period, you can attempt to log in again.
### Steps to Resolve
- **Double-Check Your Credentials**
- Ensure that your **email address and password** are entered correctly.
- Watch for typos and check if **Caps Lock** is on.
- **Reset Your Password**
- If you're unable to recall your password:
- Click on the **“Forgot Your Password?”** link on the login page.
- Enter the **email address associated with your account**.
- You will receive a password reset email. Follow the link provided in the message.
- The reset link is valid for **48 hours**.
- It can be used **only once**. After it’s been used or expires, you must request a new one.
### If You Do Not Receive the Reset Email
- **Verify Your Email Address**
- Ensure that you entered the correct email address associated with your account.
- **Request Another Reset Link**
- If you do not receive the email within a few minutes, try requesting another password reset link.
- **Contact Customer Support**
- If you continue to experience issues, [contact us](https://www.americanframe.com/contact-us)for further assistance.
- You can email us at **service@americanframe.com**, or
- You can call **800.537.0944** during business hours for immediate help.
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