Have questions? Contact Us

At American Frame, we are dedicated to your satisfaction and welcome your feedback. Our customer service team is ready to assist with existing orders or any questions about new orders.

Contact Information

1. Customer Service Assistance

If you require help with an existing order or need assistance placing a new order online, our customer service team is available:

  • Hours: Monday - Friday, 8:30 am - 5:00 pm (Eastern)
  • Phone: 800.537.0944
  • Email: service@americanframe.com

2. Mailing Address

To contact us by mail, please send your message to the following address. Be sure to include your contact information for a quicker response:

  • American Frame Attn: Customer Service
    400 Tomahawk Drive
    Maumee, Ohio 43537

3. Customer Service Online Request

For your convenience, you can also fill out our online request form to reach the customer service team. When submitting the form, please provide as much detail as possible, including your order number (if applicable), to help us assist you faster.

Information to Include in Your Inquiry

To ensure we provide you with the best possible service, please include the following information when reaching out:

  • First and Last Name
  • Phone Number
  • Email Address
  • Order Number (if applicable)

We look forward to hearing from you and are here to make your experience with American Frame as seamless as possible!