---
title: Have questions? Contact Us
description: At American Frame, we are dedicated to your satisfaction and welcome your feedback. Our customer service team is ready to assist with existing orders or any questions about new orders.
---
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# Have questions? Contact Us
## At American Frame, we are dedicated to your satisfaction and welcome your feedback. Our customer service team is ready to assist with existing orders or any questions about new orders.
### Contact Information
#### 1. **Customer Service Assistance**
If you require help with an existing order or need assistance placing a new order online, our customer service team is available:
- **Hours**: Monday - Friday, 8:30 am - 5:00 pm (Eastern)
- **Phone**: 800.537.0944
- **Email: **service@americanframe.com
#### 2. **Mailing Address**
To contact us by mail, please send your message to the following address. Be sure to include your contact information for a quicker response:
- **American Frame** Attn: Customer Service
400 Tomahawk Drive
Maumee, Ohio 43537
#### 3. **Customer Service Online Request**
For your convenience, you can also fill out our [online request form](https://learn.americanframe.com/hc/kb-tickets/new?hsLang=en) to reach the customer service team. When submitting the form, please provide as much detail as possible, including your order number (if applicable), to help us assist you faster.
### Information to Include in Your Inquiry
To ensure we provide you with the best possible service, please include the following information when reaching out:
- **First and Last Name**
- **Phone Number**
- **Email Address**
- **Order Number** (if applicable)
We look forward to hearing from you and are here to make your experience with American Frame as seamless as possible!
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400 Tomahawk Drive, Maumee, OH 43537
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