Why can I not adjust the height of my print?

When you upload an image for printing, our system automatically calculates the height to maintain the original aspect ratio, preventing any distortion during printing.

What is Aspect Ratio?

The aspect ratio of an image is the relationship between its width and height. For example, an image that is 800 pixels wide and 600 pixels tall has an aspect ratio of 4:3. It is essential to maintain the correct aspect ratio to ensure that your image retains its intended appearance and visual quality.

Why Is the Height Automatically Calculated?

  1. Prevents Distortion: By automatically calculating the height based on the aspect ratio, we eliminate the risk of distorting your image. 

  2. Simplifies the Process: This feature streamlines the uploading and ordering process. You only need to provide one measurement (the width), and our system handles the rest, making it easier for you to order prints without worrying about manual calculations.

  3. Ensures Quality: Our goal is to provide high-quality prints. By preserving the aspect ratio, we guarantee that your prints will match your original vision and maintain their intended visual appeal.

For more information about file and image sizes, including tips on preparing your images for print, please refer to our Blog Post.