---
title: Why can't I find the frame I ordered before?
description: Matching a frame from a previous order can be simple with our search tools. If you can’t find the same frame, reach out to customer service team for help.
---
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# Why can't I find the frame I ordered before?
## To search for your frame, use the homepage search bar to enter the SKU number or description. If unavailable, it may be a discontinued item, contact customer service with a photo and relevant details for assistance.
### Steps to Search for Your Frame
#### 1. **Use the Search Bar**
- Go to the [home page](https://www.americanframe.com/) of our website.
- Enter the SKU number or a description of the frame you are trying to match in the search bar.
- Review the results for your specific item.
If the search does not return any results, it may indicate that the frame has been discontinued or is no longer available on our site.
### Discontinued Frames
#### **Contact Customer Service**
- If you are unable to find your frame, our [customer service team](https://www.americanframe.com/resources/contact-us) is ready to assist you in finding an alternative.
- Take a photo of the frame or style you are trying to replicate.
- Include a clear image of the frame you wish to match.
- Provide any details that may help us identify the frame, such as color, size, and style.
- Include your contact information for easy follow-up.
- [Discounts and Pricing](https://learn.americanframe.com/hc/discounts-and-pricing?hsLang=en#main-content)
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