My order was marked delivered but it’s not here.

If your package is marked as delivered but you can't find it, check safe locations around your home, ask neighbors or building management, and verify the shipping address.

If your package is marked as delivered but you can't locate it, follow these steps to help you find it:

  1. Check for Safe Locations: If no one was home at the time of delivery, the carrier may have left the package in a safe location. Be sure to check around your home, including your porch, backyard, or any other safe spots.

  2. Ask Neighbors or Building Management: If you live in an apartment or shared space, it's possible that a neighbor or building management may have collected the package for you. Check with them to see if they have it.

  3. Verify Shipping Address: Double-check the shipping address on your order confirmation email to ensure the package was sent to the correct location.

  4. Multiple Packages: If your order included multiple packages, some may still be in transit even though others are marked as delivered. Review your tracking information to see if any packages are still pending delivery.

  5. Contact the Carrier: If you are still unable to locate your package, reach out to the carrier directly to inquire about its location.

  6. Need Further Assistance?: If you're still unable to resolve the issue, please contact our Customer Service team for additional help.