Due to the custom nature of many of our products, we have specific guidelines regarding returns and exchanges. Please read the following information carefully to understand our policy.
Custom Cut Items
- Frames, Mounting Boards, Mat Boards, and Acrylic: Because these items are custom cut to your exact specifications, we are unable to accept returns on them. Please double-check your measurements and specifications before placing your order to ensure accuracy.
Returnable Items
- Unused Framing Tools: You can return unused framing tools within 30 days of your invoice date.
- Ready-To-Ship Frame Kits: These kits are also returnable within 30 days of your invoice date, provided they are in completely unused condition. This includes:
- Acrylic must remain unpeeled.
- Framer’s points must be intact.
For more detailed information regarding our returns and exchanges, please visit our Returns and Exchanges page.