If you see a status indicating that your shipment was cancelled, please do not worry; this does not mean your order has been cancelled. Here’s what you need to know about this situation.
In some cases, our shipping department may encounter an issue with the initial shipping label, which could result in a cancellation status being displayed in the tracking information. However, your order is still being processed and will be shipped.
To receive your new tracking number, please follow these steps:
- Reach out to our Customer Service team for assistance.
- When you contact us, please have your order number ready so we can quickly locate your information and issue the new tracking number.