Inspect any damaged or incorrect order immediately. Retain the packaging and photograph the items and shipping label. Contact our service team within five business days with your order number and issue description for a prompt response.
Sometimes, accidents happen. When they do, we want to make things right.
When you receive your order, please open and inspect it immediately, in its entirety. Because each order is custom, quality checks are embedded in our manufacturing process to ensure that your materials are accurately cut, safely packaged and that all hardware and instructions are properly included. Your complete satisfaction is our top priority. In the rare instance that you may receive a damaged, or inaccurate order, including missing items or shipping damage, please save your packaging, photograph the items in question, the packaging, the label, and contact us within five (5) business days. Our service team will respond within one (1) business day and address your concerns.
Immediate Steps Upon Receipt of Your Order
Inspect Your Order
Upon receiving your order, it’s essential to open and inspect it immediately. Check the following:
- Ensure that all items are included.
- Verify that there are no visible damages.
- Confirm that the items match your order specifications.
Quality Assurance
Each order is custom-made, and we implement quality checks throughout our manufacturing process to ensure accuracy in cutting, safe packaging, and inclusion of all necessary hardware and instructions.
What to Do If You Find Issues
1. Document the Problem
If you encounter any issues, such as:
- Damaged items
- Incorrect items received
- Missing items
Please take the following actions:
- Save All Packaging: Retain the original packaging materials.
- Photograph Everything: Take clear photos of:
- The damaged or incorrect items
- The packaging
- The shipping label
2. Contact Us
Reach out to our service team within five (5) business days of receiving your order. Include the following information in your communication:
- A description of the issue
- Your order number
- The photographs you took
Our Response
Once you contact us, our service team will, respond to your inquiry within one (1) business day work with you to resolve the issue and ensure your complete satisfaction.