Inspect any damaged or incorrect order immediately. Retain the packaging and photograph the items and shipping label. Contact our service team within five business days with your order number and issue description for a prompt response.
Sometimes, accidents happen. When they do, we want to make things right.
Inspect Your Order
Upon receiving your order, it’s essential to open and inspect it immediately. Check the following:
- Ensure that all items are included.
- Verify that there are no visible damages.
- Confirm that the items match your order specifications.
Quality Assurance
Each order is custom-made, and we implement quality checks throughout our manufacturing process to ensure accuracy in cutting, safe packaging, and inclusion of all necessary hardware and instructions.
What to Do If You Find Issues
1. Document the Problem
If you encounter any issues, such as:
- Damaged items
- Incorrect items received
- Missing items
Please take the following actions:
- Save All Packaging: Retain the original packaging materials.
- Photograph Everything: Take clear photos of:
- The damaged or incorrect items
- The packaging
- The shipping label
2. Contact Us
Reach out to our customer service team by calling 800.537.0944 or emailing service@americanframe.com between 9AM - 5PM Eastern within five (5) business days of receiving your order. Include the following information in your communication:
- A description of the issue
- Your order number
- The photographs you took
Once you contact us, our service team will respond to your inquiry as soon as possible and work with you to resolve the issue and ensure your complete satisfaction.