Why does it say "too large to ship via UPS"?

If you receive a message that items in your cart are too large for UPS, please contact Customer Service with the necessary information, and we will provide a custom LTL Freight quote to complete your order.

Why This Happens:

UPS has size restrictions for packages, and when an item in your cart exceeds those size limits, it can no longer be shipped via their standard services. Typically, items that are too large for UPS require a different type of shipping method known as LTL Freight (Less Than Truckload Freight).

LTL Freight shipments are generally used for large or heavy items that cannot be processed by standard carriers like UPS. These shipments require special handling and may have unique delivery conditions.

What To Do When You See This Message:

If you encounter the "One or more items in your cart is too large to ship via UPS" message, follow these steps:

  1. Review Your Cart: Identify the item(s) in your cart that are triggering this message. Larger items, such as oversized joined wood frames, acrylic, or other flat items, are typically the cause.

  2. Contact Customer Service: Reach out to our customer service team for assistance. Provide the following details:

    • A list of the item(s) you are purchasing.
    • The size and number of the materials.
    • The shipping address.
  3. Custom Quote: Our team will provide you with a custom shipping quote for your LTL Freight shipment. This will include the cost, estimated delivery time, and any other important details for shipping your large items.

  4. Order Placement: Once the quote is confirmed, we will add the charge to your account's shopping cart. 

Additional Information:

  • LTL Freight shipments typically take longer to process and may have different delivery methods compared to standard UPS shipping.
  • Custom shipping quotes can vary based on factors such as distance, size, weight, and delivery location.
  • For detailed information about size limitations and shipping options, please visit our shipping information page